Ending the tenancy is the action taken when the tenant has left the property or the tenancy has come to an end. It formally closes the tenancy on the mydeposits system and starts a time-limited window during which either party can submit a release request to return the deposit or claim deductions.
Unlike custodial deposits, the deposit money is not held by mydeposits - it remains with the landlord or agent. This step is about ending the deposit protection, not transferring funds.
To end the tenancy, the property manager should:
The property manager will be asked to provide the date the tenant actually left the property, or to confirm that the tenancy never started.
The leaving date is critical for insured-backed deposits because it starts the 90-day timer. This timer determines the deadline by which both parties must either complete a release request or raise a resolution.
Once the 90 days have elapsed without action, the deposit protection will end automatically and no further actions - including raising a dispute - will be possible. An accurate leaving date ensures the correct deadline is calculated.
Once the tenancy is ended, the deposit remains in 'Protected' or 'Part-protected' status, but a 90-day countdown begins from the leaving date. During this period, either the property manager or the tenant can start a release request.
Both parties will receive email and in-app notifications confirming the end-of-tenancy process has been initiated.
The 90-day timer starts from the leaving date provided (or from the current date if 'tenancy did not start' was selected). If no release request is submitted and completed within this period, the deposit protection will end automatically.
After that point, no further actions can betaken through mydeposits, and the resolution service will no longer beavailable.
Yes. The system sends reminders at 60, 30, and 15 days before the deadline.
No. The 'End tenancy' action is only available when there is no active release request in progress. If a release request has already been started, the end-of-tenancy process is managed through that release request instead
A tenant cannot directly end the tenancy - only the property manager (landlord or agent) can use the 'End tenancy' action.
However, a lead tenant can initiate a release request. If the property manager has not already ended the tenancy, starting a release request will automatically trigger the end-of-tenancy process as part of that action. The tenancy will be ended through the release request, and the 90-day timer will begin from that point.
So while tenants do not have a standalone 'End tenancy' option, they can effectively achieve the same outcome by starting a release request directly.
The tenant should contact the property manager directly to discuss the leaving date. If an agreement cannot be reached and the tenant believes the date is incorrect, they can provide the date they believe to be correct in their response to the release request.
If the insured-backed membership is undergoing cancellation, a separate cancellation timer may also apply. In this case, the deposit protection will end on whichever date comes first - the 90-day end-of-tenancy deadline or the membership cancellation deadline.
The system will display both timers on the deposit tab so the relevant parties can see which deadline is earlier.
No. Once the tenancy has been ended, the action cannot be undone. The property manager should ensure they are ready to proceed before confirming, as the 90-day countdown will begin immediately.
Yes. For custodial deposits, ending the tenancy is part of the release request process rather than a separate action. When either party starts a release request, they provide a leaving date, which effectively marks the tenancy as ended within the system.
Unlike insured-backed deposits, the leaving date does not trigger a 90-day time limit or affect the deposit protection status. The deposit remains held by mydeposits regardless of whether the tenancy has been ended, and there is no automatic closure of the release request based on elapsed time from the leaving date.
In short, for custodial deposits the leaving date is a system requirement to progress the release request, but it does not carry the same process implications as it does for insured-backed deposits.