A request made to release the protected deposit from mydeposits at the end of the tenancy.
This should be started once the tenant has moved out of the property.
Either the tenant or the property manager can start a release request by logging onto their online portal.
Select your tenancy from the ‘Tenancies’ or ‘Deposits’ tabs on the left and click on ‘Start release request’.
You can then follow the required steps.
The property manager is the party that manages the property, either the landlord or agent.
A release request can only start when we receive the leaving date confirming that the property has been vacated.
This option can be selected when starting or responding to a release request if the tenancy didn’t start or the tenant didn’t move in.
If the property manager is making no claims from the tenant’s deposit, then they can ‘release the whole deposit’ to the tenant, when starting a release request or responding to one
Key documents relating to the tenancy - the tenancy agreement, an inventory or check-in report, and a check-out report are crucial for negotiating any deposit claims. Our guide provides more information here.
If you are unable to provide one or all of the documents requested, you can tick and provide a reason explaining why these documents are unavailable.
Providing up-to-date bank details, during the release request process, will allow us to release the depositor any awarded amounts to you as fast as possible.
These relate to the deposit claims being made by the property manager. Examples of settlements are deductions for cleaning, repairs, replacement items etc.
On the ‘Add settlements’ screen, click on ‘+ Add settlement’. You can then:
• enter the settlement description, e.g. repainting the kitchen walls or carpet stain
• enter the amount you are claiming from the deposit in the ‘Settlement amount’ box
• select the ‘Settlement type’ from the drop-down list e.g. cleaning, missing items, redecoration
• enter any comments you would like to make to support your claim, providing details on how you have supported this with evidence
A settlement can be deleted by clicking on ‘Delete settlement’ on the right, underneath each settlement added.
Once settlements have been added by the property manager, you can view these and provide your own comments or proposed amounts to settle the claim.
We recommend both parties provide evidence to support their position and to help negotiations at this stage. If no agreement can be reached, this evidence will be provided to our resolution team
The more information that is shared when the process starts can increase the chance of a quick and successful resolution
Click on ‘Attach evidence’ and select the files you would like to upload. Once uploaded, click on ‘Save’.
Yes, more evidence can be added at any time during the negotiation stage up to the time either party escalates the case for formal resolution.
This is an optional space for either party to provide evidence they feel relates to the whole claim or tenancy, and not just one settlement.
Yes, if you navigate away from the release request page, you will be given the option to either discard the page or save it as a draft.
If your bank details are already saved, you can update the details during the release request process.
You can also edit your bank account details in your profile. Just click on your name on the top left, select ‘My profile’ and click on ‘Billing’.